Know Before You Go: Groups

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VALET

• Directly in front of the Dr. Phillips Center on Magnolia Avenue, which is accessible from East Anderson Street.
  
  • Available two hours before select shows in Walt Disney Theater.
    

• For bus drop-off and pickup, group leaders must make a reservation with our group sales team for a permit.
• Permits will be emailed to group leader with detailed instructions for the driver.

• Della Phillips Grand Lobby doors generally open 1 hour before shows in Walt Disney Theater and Alexis & Jim Pugh Theater.
  • Theater doors typically open 30 minutes before shows.
• The Bill & Mary Darden Box Office opens 2 hours before shows.
• You can park in a nearby garage—or use our valet service until it reaches capacity.
  • You can prepurchase either option up to 24 hours before your show—just go to your show’s page on our site.
  • Our valet team will wear masks and use hand sanitizer before and after entering vehicles.
• Rideshare drop-off/pickup is located at 155 E. Anderson Street. Rideshare supported by Lyft.
• Follow signage as you’re entering the building.

• Please arrive at least 30 minutes before showtime. We’re unable to provide refunds or exchanges for latecomers.
• Re-entry policies are different for each event, so check beforehand—and keep your ticket with you at all times.
• Latecomers or guests who leave during a show will only be allowed into the theater at an appropriate time—like a break between songs or acts.
• Guests can watch their show from monitors in Della Phillips Grand Lobby until late seating or re-entry is permitted.

Cashless Concessions

• We accept all major credit and debit cards, including Visa, Mastercard and American Express as well as mobile payment options including Apple Pay, Google Pay and Samsung Pay. You can also exchange cash for a fee-free prepaid gift card in $25 increments.
• Guests 21+ must show a current, valid federal or state ID to buy alcohol. You can buy up to two drinks at a time per ID.

Locations

• The bars on tiers 1 through 4 offer a variety of snacks and drinks—which you can now take to your seat.
• Bar service is available 1.5 hours before shows in Walt Disney Theater, and an hour before shows in Alexis & Jim Pugh Theater. Bars also stay open an hour after curtain.
• At any bar, you can pre-purchase food or drinks for intermission.

• Explore a detailed list of accessible features and services.

• We thoroughly clean and sanitize the building—including using industry-standard electrostatic sprayers to sanitize theater spaces.
• We frequently clean and sanitize high-touch surfaces.
• We invested in a specialized air handling unit upgrade that uses UV-sanitized filters to provide greater fresh air exchange.

• If you have symptoms of COVID-19, or simply don’t feel well, please stay home.
• With our new, contactless security system, you can leave everything in your purse and/or pockets.
  • See our list of prohibited items.
• Smoking or using electronic cigarettes are prohibited inside the arts center.
  • Designated smoking areas are identified outside.
  • Keep your ticket with you at all times for re-entry.